Responsible Gaming

Responsible gaming at Cash Point on cespoints.com means treating betting as entertainment, not as a way to earn a living or solve financial problems. The aim of this page is to help you observe your own behavior, understand the risks, and use the tools available so that gambling remains a conscious, controlled choice.

Cashpoint Solutions Limited, licensed and regulated by the UK Gambling Commission (account number 39606), is committed to protecting players. If you ever feel that gambling is no longer fun, the team behind Cash Point on cespoints.com will support you with limits, self-exclusion, and direct assistance, and will guide you towards independent professional help when needed.

Risk Awareness

Most people gamble occasionally for fun. However, gambling can become problematic and lead to financial, emotional, or social harm. Recognising early warning signs helps you step back before serious issues develop.

Common Warning Signs

• You bet more frequently or for longer sessions than you originally intended.
• You think about betting or the casino even when you are at work, studying, or with family.
• You increase your stake size to chase previous losses ("I must win it back").
• You gamble with money needed for rent, bills, food, or other essentials.
• You hide your gambling from relatives, friends, or colleagues, or feel guilty after playing.
• Your mood depends on wins and losses, and you feel irritable or anxious when you cannot play.
• You borrow money, sell possessions, or use credit to finance gambling.

Quick Self-Assessment

Ask yourself honestly whether the following statements apply to you. The more times you answer "yes", the higher the risk that your gambling may be problematic.

• I often spend more time or money on cespoints.com than I planned.
• I have tried to cut down on gambling but found it difficult to stop.
• I sometimes gamble when I feel stressed, lonely, depressed, or bored.
• I have argued with family or friends about my gambling.
• I have missed work, study, or important obligations because of gambling.
• I feel the need to recover losses quickly by continuing to bet.

If these signs resonate with you, we strongly encourage you to set stricter limits, consider a Time-Out or self-exclusion, and contact support or one of the professional organisations listed below.

Limits & Tools

Under UK regulation and internal policies, Cash Point on cespoints.com provides various tools to help you control your play. You can access them after logging in by navigating to the "My Account" or "Profile" area and selecting "Responsible Gaming" or "Limits". If any menu wording differs, the functionality remains the same and you can always contact support for guidance.

Deposit Limits

Deposit limits allow you to cap the amount you can add to your account balance over a defined period. You can usually set separate daily, weekly, and monthly limits.

1. Access the Limits section: Log in, open "My Account" > "Responsible Gaming" > "Deposit Limits".
2. Choose your time frame: Select a daily, weekly, and/or monthly limit.
3. Enter specific amounts: For example, you may choose £20 per day, £50 per week, and £150 per month. Choose figures that you can afford to lose without affecting essential expenses.
4. Confirm and save: Review your entries and confirm. Lowering limits should take effect immediately or as soon as technically possible; increasing limits may be subject to a cooling-off period and further checks, in line with UK Gambling Commission requirements.

You should review your limits regularly and reduce them if you experience any loss of control.

Time Limits and Session Controls

Time management tools help you control the duration of each gambling session.

• Session timers: In your "Responsible Gaming" area, you can activate a reminder that appears after a set period (for example, every 30 or 60 minutes). This reminder shows the time spent and can prompt you to log out.
• Reality checks: Pop-up messages may inform you of your session length, net win/loss, and give the option to continue only after actively confirming.
• Autoplay controls: Where autoplay is available, you can limit the number of rounds and total loss. UK rules may restrict certain autoplay features to reduce rapid play.

Time-Out (Short Breaks)

If you need a short cooling-off period, you can activate a Time-Out.

1. Log in and go to "My Account" > "Responsible Gaming" > "Time-Out" (or similar wording).
2. Select the desired duration, typically from 24 hours up to 72 hours, or sometimes longer short-term periods.
3. Confirm your choice. During the Time-Out you will not be able to log in or place bets, but you may still receive essential account-related notifications.
4. When the period ends, access is automatically restored; however, you can choose to extend the Time-Out or move to full self-exclusion if you still feel at risk.

These tools are provided to support you, but they are most effective when combined with honest self-reflection and, where necessary, professional advice.

Self-Exclusion

Self-exclusion is a stronger measure for players who feel they are at risk of, or already experiencing, gambling-related harm. When you self-exclude from Cash Point on cespoints.com, we take steps to prevent you from using the account for a chosen period or permanently.

How to Self-Exclude

1. Locate the Self-Exclusion section: Log in and navigate to "My Account" > "Responsible Gaming" > "Self-Exclusion". If you cannot locate it, contact customer support via email or live chat for direct assistance.
2. Choose the exclusion period: Select a duration of at least 6 months. Longer periods, such as 1 year, 5 years, or lifetime self-exclusion, may be available. For severe problems, a minimum of one year or more is recommended.
3. Read the information provided: Carefully review the explanation of what self-exclusion means, including the impact on access, promotional communications, and any remaining funds.
4. Confirm your decision: Tick the required confirmation boxes and submit your request. In some cases, you may be asked to confirm by email for additional protection.
5. System implementation: Once processed, your account is blocked from logging in and betting for the selected period. We will take reasonable steps to prevent you from opening new accounts on Cash Point at cespoints.com during the exclusion.

Consequences of Self-Exclusion

• No access to the account: You will not be able to log in, place bets, deposit funds, or use bonuses for the duration of the exclusion.
• Withdrawals and remaining balances: Real-money balances (excluding bonuses or funds tied to wagering requirements) can usually be withdrawn by contacting support. However, player funds protection is classified as "Medium"; while funds are kept in a separate account, they are not fully guaranteed in the event of insolvency, as described in the Terms & Conditions.
• Marketing communications: We will take reasonable steps to stop sending you marketing materials related to Cash Point on cespoints.com. You may still receive essential service emails (e.g. about withdrawals or regulatory notices).
• Reactivation: For fixed-term self-exclusion, the account remains blocked until the minimum period ends. In line with UK rules, reactivation may require a deliberate request from you and a cooling-off period. Lifetime self-exclusion is intended to be permanent; any request to reopen is subject to strict review and may be refused.

We strongly recommend that you also register with national self-exclusion schemes such as GAMSTOP (for UK online gambling), as internal self-exclusion only covers this operator and not the broader market.

Support Resources

If you are worried about your gambling, or about someone close to you, independent professional support is available. All organisations listed below are separate from Cash Point on cespoints.com and provide confidential, often free assistance. We encourage you to combine our internal tools with external support for the best protection.

Local Support - United Kingdom

• National Gambling Helpline (GamCare): Telephone 0808 8020 133, available 24 hours a day, 7 days a week, in English. Offers phone support, live chat, and online forums for people affected by gambling, including family members.
• NHS Services: In England, specialist NHS gambling clinics may be available via GP referral or self-referral. Visit the NHS website and search for "gambling addiction support".
• Local counselling services: Many local charities and community organisations offer free or low-cost counselling for gambling-related harm. Your GP or Citizens Advice can signpost to suitable options.

International Support Organisations

Self-Exclusion Schemes and Blocking Tools

• GAMSTOP (UK): A free national self-exclusion scheme that allows you to block your access to online gambling sites licensed in Great Britain for a chosen period. Register at gamstop.co.uk. This is strongly recommended in addition to any self-exclusion on Cash Point at cespoints.com.
• Other national registers: Some countries, such as Spain (RGIAJ self-exclusion register), operate state-run self-exclusion systems. Access to Cash Point may be blocked in those jurisdictions, but if you live there or move there, consult local regulators for available protections.
• Blocking software: Applications like Gamban and BetBlocker can be installed on your devices to restrict access to gambling websites and apps. They can be useful if you share devices or wish to add an extra layer of protection.

Family Support Resources

• Family and friends forums: GamCare provides dedicated online forums and chatrooms for relatives and friends affected by someone else's gambling (see "Support for others" at gamcare.org.uk).
• GamAnon: Some regions offer Gamblers Anonymous companion groups (often called "GamAnon") for families and friends. Check the Gamblers Anonymous website or local listings.
• Confidentiality and privacy: All reputable support organisations treat your information confidentially, subject to local legal duties (for example, where there is a serious risk of harm). You can normally contact them anonymously.

While Cash Point on cespoints.com provides support and tools, we cannot give medical or financial advice. Independent professional guidance should be sought where gambling is causing harm.

Help for Family

Gambling-related harm often affects partners, children, and other relatives. If you are concerned about someone who uses Cash Point on cespoints.com or any other gambling service, you are not alone and support is available to you as well.

Talking to a Person Who May Have a Problem

• Choose the right moment: Speak when both of you are calm and not in the middle of a crisis or immediately after a big loss.
• Use non-judgmental language: Focus on your feelings and observations ("I am worried because...") rather than blame ("You always...").
• Be specific: Refer to concrete examples, such as missed bills, changes in mood, or secrecy around finances.
• Encourage, do not threaten: Highlight that seeking help is a sign of strength and that you wish to support them in regaining control.

Getting Them Engaged in Support

• Suggest a joint call to the National Gambling Helpline (0808 8020 133) or a joint visit to GamCare's website to explore options.
• Offer to help them set deposit limits, Time-Outs, or self-exclusion on Cash Point at cespoints.com and to register with GAMSTOP.
• Encourage them to speak to their GP, who can assess overall health and refer to appropriate support services.

Support for You as a Family Member

• Online forums and chats: GamCare's forums include sections for family and friends, where you can share experiences anonymously and obtain peer support.
• Counselling: Many services supported by GamCare or the NHS also provide counselling for affected others, not just the person who gambles.
• Next steps: Consider contacting a psychotherapist, counsellor, or family support group experienced in addiction issues. In urgent situations, call local emergency services or crisis hotlines.

Remember that you are not responsible for another person's gambling behaviour. Seeking support for yourself is an important step in protecting your own wellbeing.

Operator's Commitment

Cashpoint Solutions Limited, the operator behind Cash Point on cespoints.com, is licensed by the UK Gambling Commission under account number 39606 and adheres to the Licence Conditions and Codes of Practice. Responsible gambling is a core part of our compliance framework and day-to-day operations.

Internal Risk Checks and Behaviour Monitoring

• Behavioural analysis: We may monitor patterns such as frequent deposits, rapid increases in stakes, extended continuous play, repeated declined deposits, and multiple payment methods. These are known as "markers of harm" and are assessed in line with UK regulatory expectations.
• Age and location verification: Strict Know Your Customer (KYC) and geolocation checks are applied to ensure that only eligible UK-based adults (18+) can play. The use of VPNs or other IP-masking tools is strictly prohibited and, according to our Terms & Conditions, may result in the forfeiture of winnings.
• Financial risk and funds protection: Player funds are held in a separate account and classified as "Medium" level protection under UK Gambling Commission categories. This means that, while we take steps to segregate funds, they are not guaranteed in the event of insolvency; please see the Terms & Conditions for details.

Proactive Contact and Interventions

• Support-initiated contact: If our systems detect potential risk patterns, we may contact you via email, in-account messages, or other registered contact channels to check whether you are comfortable with your gambling and to remind you of available tools.
• Enhanced protections: In some situations we may suggest or impose measures such as lower deposit limits, mandatory breaks, temporary account restrictions, or self-exclusion, where appropriate and permitted by regulation.
• Data protection: All monitoring is carried out in accordance with the Privacy Policy and applicable data protection laws. Information relating to your gambling is treated confidentially and used for regulatory, operational, and harm-prevention purposes.
• Dispute resolution and fairness: If you disagree with a responsible gambling measure or any account decision, you may raise a complaint following the procedure in our Terms & Conditions. For unresolved disputes, you may escalate to our independent Alternative Dispute Resolution (ADR) provider, IBAS (Independent Betting Adjudication Service).

We continually review our systems and policies in light of regulatory updates, industry best practice, and feedback from players, regulators, and support organisations.

Updates

Responsible gambling regulation and best practice evolve over time. To keep you informed, Cash Point on cespoints.com may update this page when processes, tools, or contact details change, or when regulatory guidance from the UK Gambling Commission or other authorities is revised.

How You Will Be Informed

• Website notices: Significant changes may be highlighted via banners or notifications when you log in, especially where they affect your rights or obligations.
• Email communication: For material updates, we may send an email to your registered address describing the key changes and referring you to the updated terms.
• Terms & Conditions and policies: This page supplements, but does not replace, the Terms & Conditions, Privacy Policy, and other official documents published on cespoints.com and related domains. In the event of any inconsistency, those documents prevail.

Last updated: 20 January 2026.

Contact & Feedback

If you have questions about responsible gaming measures at Cash Point on cespoints.com, or if you wish to request help with limits, Time-Outs, or self-exclusion, you can contact us using the details below.

Responsible Gaming Contact Details

• Email (Responsible Gaming / Support): support@cespoints.com (typical response time 24 - 48 hours).
• Live chat: Available daily from 09:00 to 23:00 CET via the support section of cespoints.com, subject to service availability. Live chat agents can escalate your query to the responsible gaming team where appropriate.
• Telephone: A dedicated responsible gaming phone number is not currently specified. Please consult the latest contact information on cespoints.com or request a callback via live chat where available.
• Postal correspondence (legal address): Cashpoint Solutions Limited, 15 Trinity Square, London, EC3N 4AA, United Kingdom. Do not send identity documents or payment instruments by post; use secure digital channels where possible.

Feedback and Self-Control Requests Form

You may use the form below to request support, ask for information about your gambling activity, or propose changes to your limits and protections. Some requests (such as increasing limits after a reduction) may be subject to cooling-off periods and additional checks.

Full name (as registered on cespoints.com):


Registered email address:


Subject:
Please select Information about my activity Set or adjust deposit/time limits Request Time-Out Request self-exclusion Concern about my gambling Concern about a family member Other responsible gaming query

Your message / request (please include any relevant dates, amounts, or concerns):


Submit responsible gaming request

By contacting us, you acknowledge that we may process your information to assess risk, apply protective measures, and comply with our legal obligations. For details on how we handle your personal data, please refer to the Privacy Policy on cespoints.com.